Shipping/Returns

Shipping Policy

We offer free shipping on all orders over $100 and a flat rate shipping fee of $7.99 for all orders under $100 within the United States. Olga Lorencin Skin Care ships all orders via USPS Priority Mail. Please allow 7–10* business days from the time you place your order until you receive it. 

For international orders, we currently ship with DHL (shipping cost will be calculated at checkout). Please note that Olga Lorencin Skincare does not reimburse or pay for custom fees on international orders.

When Will My Order Arrive?

We have a big reputation but we are a small brand, so everything is boxed up right out of our local warehouse and sent to you with love. Please allow up to 48 hours* for your order to be processed. However, for new product launches or restocks, please allow up to 5 business days for processing. Rest assured in those instances we will be working 'round the clock to get your goodies to you ASAP.

Once processed, orders are mailed via USPS Priority Mail and take between 1–3 days to be delivered. Please refer to the USPS Priority Mail Shipping Map for a delivery estimate per your own zip code.

If you need your product(s) to arrive by a specific date, please contact us at info@olgalorencinskincare.com before placing your order. We will do our best to accommodate.

*Please note for new product launches and restocks, processing and shipping times can be extended due to higher demand. But rest assured, our little elves will work tirelessly to get your goodies to you ASAP.

Return Policy

If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. To request a return authorization, please email: info@olgalorencinskincare.com with your name, order number, name of the product, and the reason for your return. Upon review, our customer service desk will respond with your authorization.

Due to current circumstances regarding COVID-19 we are temporarily halting the acceptance of returned goods. Please contact info@olgalorencinskincare.com if you are dissatisfied with your purchase and we will find a way to accommodate.