Can’t find what you’re looking for? Here are our most frequently asked questions!
Do you ship internationally?
Yes! We currently ship to 6 zones:
- United States
- United Kingdom
You don’t ship to my country. Is there anywhere I can put in a request for you to start shipping to my location?
Yes! We’re all ears. Please email your request to email@example.com
What are your recommendations for wrinkles/puffiness around the eyes?
Using an eye cream daily is imperative for the prevention of wrinkles and you can expect to see about a 30% reduction in puffiness. Keep in mind that drinking alcohol, eating lots of salt, and not getting enough sleep will make genetic puffiness more pronounced.
How do I target stubborn acne?
These conditions are best treated by an experienced esthetician or dermatologists, but here are a few tips to get you started.
- A good cleanser (For acne, we recommend Purifying Cleansing Gel)
- Eliminate all oils and heavy moisturizers
Start using retinoic acid at night, and serums with salicylic or glycolic acid.
Read more about different types of acids and what they’re good for here.
What are good products to use...
...for aging skin?
Ageless Facial in a Box, Rehydrating Cleanser, The Eye Cream, Intense Moisturizer, and Nighttime Skin Quencher.
...for sensitive skin?
Long answer: Sensitive skin has many different faces. It is best to find out if you are dry, oily, have rosacea, etc. and start there. The best way to treat sensitive skin is by only introducing one product at a time. Over exfoliation or not exfoliating enough, using moisturizers that are too rich, and using essential oils can all lead to sensitive complexions. If you are in doubt of what the true problem is please contact us to schedule a virtual consultation.
Short answer: Look into all OLSC cleansers + toners, Weightless Moisturizer, and Intense Moisturizer.
...for dark spots, acne scars?
Deep Detox Facial in a Box, Red Carpet Facial in a Box, Retinol, Vitamin C, Topix in the evening, Tone Pads.
...for oily/acne prone skin?
Eliminate essential oil, heavy moisturizers, and any hyaluronic acids. We recommend: Weightless Moisturizer, Rebalancing Toner, Purifying Cleansing Gel, and Deep Detox Facial in a Box.
If you have persistent rosacea please see a dermatologist. Make sure you limit caffeine and dairy. Avoid hot showers and steam. Avoid over exfoliation (especially physical scrubs) and essential oils like Tea Tree Oil. We recommend: all OLSC cleansers, all OLSC moisturizers, Ageless Facial in a Box, and The Eye Cream.
...for hyperpigmentation / melasma?
SUNBLOCK! Yearly Cosmelan Peel (email firstname.lastname@example.org to check if we have any available), Topix Evening Tone Pads, Skin Ceutical Vitamin C Serum, and a weekly facial in a box (any of your choice). Avoid sugar.
Product / Application Questions
Is it normal to feel a tingling sensation from our at-home facials?
Yes! Some people might feel a burning sensation, or as we like to call it “spicy”. The chemical reaction between the peel and neutralizer causes something Olga refers to as “steam cleaning of the pores” or “deep cleansing of the pores”.
Are Your Products Vegan?
We cannot guarantee that all of our products are vegan or gluten-free. If you’d like ingredient information, please contact us at email@example.com and let us know which product(s) you are inquiring about specifically.
Can I Use Your Products While Pregnant or Nursing?
While most of our products are considered safe, we recommend you check with your physician regarding any products with acids (Red Carpet, Deep Detox, Ageless, Lactic Acid, etc.) that you wish to use during pregnancy or while you are nursing.
How long does the product last/ how many uses?
Our at-home facials contain 14 applications. All products are good for 1 year after opening.
How do I safely apply your products?
Read the instructions thoroughly and do not throw away the guide that comes with your Facial in a Box. If you already did, check under each product listing - there’s a “directions” tab.
How many times can I use my at-home facial in a week?
You can use Red Carpet Facial in a Box once a week for 14 weeks, or do our Red Carpet Facial Challenge (every day for 14 days straight). You can use Deep Detox Facial in a Box twice a week, and Ageless Facial in a Box once a week. *Do not overuse your facials. If you want to mix and match, Olga has a ton of content through her Instagram IGTVs. Check them out here.
What products are safe to mix? (ex. Red carpet facial, can you combine it with retinol?)
Most of our products are meant to be cocktailed. Check out our IGTVs for particular products.
Am I using too many serums?
It is possible. Using too many products and layering can cause them to cancel out each other, or your skin will have no ability to absorb that much product. This is why it's worth investing in a consultation where one of our professionals can create a protocol that is perfect for your skin.
Still have more product questions? Connect with a consultant!
Orders / Payment Methods
Can I cancel an order or make changes to it after I placed it?
If you have made a mistake in your order, please call us at +1 (310) 657 9188, or email us at firstname.lastname@example.org and we will gladly make the changes for you!
What payment methods do you offer?
- Olga Lorencin Skin Care E-Gift Cards (purchased online, e-card sent via email)
I have an old Olga Lorencin Skincare Clinic gift card. Will I be able to use it online?
If you have any questions about clinic gift cards, please email Suzi@olgalorencinskincare.com and she’ll let you know if we are able to honor them.
I got charged customs fees on my order. Will you be able to reimburse me?
Olga Lorencin Skincare does not reimburse or pay any custom fees on international orders.
Social Media Talent / Influencer looking to collaborate?
Contact our Influencer Marketing team at email@example.com
Customer Service help?
Contact our amazing Client Service Director, Suzi, at firstname.lastname@example.org
Retail / Wholesale Inquiries?
Please fill out this form and we’ll be in contact with you shortly.