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FAQ

Shipping Policy

We offer free shipping on all orders within the United States. Olga Lorencin Skin Care ships all orders via USPS Priority Mail. Please allow 7–10 business days from the time you place your order until you receive it.

When Will My Order Arrive?

We have a big reputation but we are a small brand, so everything is boxed up right out of our clinic in Beverly Hills and sent to you with love. Please allow up to 48 hours for your order to be processed at our clinic before shipping. In most instances, if your order is placed before 11am PT Tuesday–Friday, we'll ship it out that same day. If your order is placed after 11am PT on a weekday or if your order is placed on a weekend or holiday, we'll ship it out the next possible business day. In rare instances, we can experience backlogs at our clinic that result in shipping delays of up to a full business day.

Once processed, orders are mailed via USPS Priority Mail and take between 1–3 days to be delivered. Please refer to the USPS Priority Mail Shipping Map for a delivery estimate per your own zip code.

If you need your product(s) to arrive by a specific date, please contact us at info@olgalorencinskincare.com before placing your order. We will do our best to accommodate.

Return Policy

If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. To request a return authorization, please email: info@olgalorencinskincare.com with your name, order number, name of the product, and the reason for your return. Upon review, our customer service desk will respond with your authorization.

Do You Test On Animals?

We do not test on animals and we have the Leaping Bunny seal of approval on our packaging.

Are Your Products Vegan?

We cannot guarantee that all of our products are vegan or gluten-free. If you’d like ingredient information, please contact us at info@olgalorencinskincare.com and let us know which product(s) you are inquiring about specifically.

Can I Use Your Products While Pregnant or Nursing?

While most of our products are considered safe, we recommend you check with your physician regarding any products with acids (Red Carpet, Deep Detox, Ageless, Lactic Acid, etc.) that you wish to use during pregnancy or while you are nursing.

Gift Card Policy

e-Gift Cards

Purchase an Olga Lorencin Skin Care e-Gift Card and your recipient will be able to shop online for the transformational products best suited for their skin. Immediately after your purchase, you’ll receive an email with your Olga Lorencin Skin Care e-Gift Card in a format that you can forward on to your gift recipient. Our e-Gift cards are redeemable online only and may be used instantly after purchase.

Spa Gift Cards

When you purchase a Spa Gift Card, we send a physical card directly to your recipient by mail, to be redeemed at Olga Lorencin Skin Care Clinic for a day of truly superior services at our stunning location, nestled in the heart of Beverly Hills. Spa Gift Cards are are mailed out and presented in our signature Olga Lorencin Skin Care packaging. Spa Gift Cards are only redeemable at Olga Lorencin Skin Care Clinic and can be applied towards treatments or products purchased while at the clinic. You may order a Spa Gift Card here, or you may call the clinic at +1 310.657.9188 and our retail staff can help create a gift to fit your needs. 

Please note that we accept Spa Gift Cards at the Clinic only, and we do not have any partnerships or affiliation with any other promotional companies. If you will be paying with any Spa Gift Card that is more than two years old, we require five (5) business days notice to process the payment request.

Both Olga Lorencin Skin Care e-Gift Cards and Spa Gift Cards are treated like cash. They will not be replaced or replenished if lost or stolen, or used without your permission. 

Retail Inquiries

For wholesale and retailer inquiries, please contact info@olgalorencinskincare.com.

Media Inquiries

For press information, please contact us by phone at +1 310.657.9188 or email us at info@olgalorencinskincare.com.