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FAQ

Shipping Policy

We offer FREE shipping on all orders as of May 13, 2015. Olga Lorencin Skin Care ships all orders via USPS Priority Mail. Please allow 7–10 business days for receipt.

Return Policy

If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Shipping fees on orders prior to May 13, 2015 are only eligible for refund when the original items were either shipped incorrectly by Olga Lorencin Skin Care or damaged. All other shipping fees are nonrefundable. To request a return authorization, please email: info@olgalorencinskincare.com with your name, order number, name of the product, and the reason for your return. Upon review, our customer service desk will respond with your authorization.

Gift Cards

Kinara Spa Gift Cards

Purchase a Kinara Spa Gift Card and we’ll send it directly to your recipient, by mail, to be redeemed at Kinara for a day of truly superior services at our stunning location, nestled in the heart of West Hollywood. Kinara Spa Gift Cards are available as physical cards, and are mailed out and presented in our signature Kinara packaging. Kinara Spa Gift Cards are only redeemable at Kinara Spa and can be applied towards treatments or products purchased while at the spa. You may order a Kinara Spa Gift Card here online, or you may call the spa at +1 310.657.9188 and our retail staff can help create a gift to fit your needs.

Olga Lorencin Skin Care e-Gift Cards

Purchase an Olga Lorencin Skin Care e-Gift Card, and your recipient will be able to shop directly online for the transformational products best suited for their skin. Immediately after your purchase, you’ll receive an email with your Olga Lorencin Skin Care e-Gift Card in a format that you can then forward on to your gift recipient. Our e-Gift cards are redeemable online only and may be used instantly after purchase.

Both Olga Lorencin Skin Care e-Gift Cards and Kinara Spa Gift Cards are treated like cash. They will not be replaced or replenished if lost, stolen or used without your permission. Please note that only we accept Kinara Spa Gift Cards at the spa, and we do not have any partnerships or affiliation with any other promotional companies. If you are using a gift certificate from Virgin America, you may only redeem one card per visit ($100 maximum) and there are no partial redemptions. If you will be paying with any gift card that is more than two (2) years old, we require five (5) business days notice to process the payment request.

Retail Inquiries

For wholesale and retailer inquiries, please contact info@olgalorencinskincare.com.

Media Inquiries

For press information, please contact Aisha Chaudry at +1 310.657.9188, or email aisha@olgalorencinskincare.com